We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then read about these key terms first. Your privacy matters to Gozo so whether you are new to Gozo or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.
By using the Gozo Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Gozo Platform.
We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Gozo Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.
The Gozo Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Gozo shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Gozo Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.
We collect information in the following ways:
details of how you used our service, such your car preferences, preferred from and to travel cities, addresses you travel from and to.
in a case of an error in the App we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
cookies that may uniquely identify your browser or your Gozo Account.
Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address.
We collect device location information if you use our location features, such as when you choose to share your location with your emergency contacts alone. This information is saved on our server and may be deleted after 90 days.
If you chose to take help from the people around you while you are in an emergency, your location information may be shared with those who match the criteria at that particular situation. If you chose to inform the police, then your location information will be shared with the local police of that locality.
Used for permissions that are associated with accessing camera or capturing images/video from the device.
This permission allows this application to capture the images or videos (if he/she wants) while a user is sharing his/her location to the emergency contacts and share with them.
We collect contacts which the user selects to save in the App emergency contacts list for communication via Gozo app (if he/she is registered with that number) or via SOS SMS messages when required such as when the user triggers SOS during an emergency.
We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
SMS messages are sent to retrieve OTP information to verify the trip details and authenticity of the Customer while registering with Gozo, password reset requests and during execution of the Services
SMS messages are sent to the emergency contacts of the user or people around who may match the algorithm to help you or the local police, to notify them about the users condition like if the user is in a SOS condition (SOS triggered from the app) or out of a SOS condition, or to invite emergency contacts to use the app if he/she is not a user of Gozo App.
The Gozo App images, audio and videos are stored into the users own device and on the server. This may be shared to user emergency contacts (if captured by Gozo App).
Gozo mobile application (Gozo app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the Gozo app to access the address book on your device, we may collect names and contact information from your address book to facilitate SOS SMS messages when required such as when the user triggers SOS during an emergency and for other purposes described in this Policy or at the time of consent or collection. If you permit the Gozo app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
If you are partner restaurant, merchant or a delivery partner, we may, additionally, receive feedback and rating from other users.
Information we collect when you are signed in to Gozo may be associated with your Gozo Account. When information is associated with your Gozo Account, we treat it as personal information.
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyse the log files of our Gozo Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Gozo and our users. We also use this information to offer you tailored promotions, content or products. When you contact Gozo, we keep a record of your communication to help solve any issues you might be facing. We may use your email address and phone number to inform you about our services, such as letting you know about upcoming changes or improvements.
We do not share personal information with companies, organizations and individuals outside of Gozo unless one of the following circumstances applies:
We will share personal information with companies, organizations or individuals outside of Gozo when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
We will share personal information with companies, organizations or individuals outside of Gozo if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
We may share this information with governmental agencies or other companies assisting us, when we are:
Obligated under the applicable laws or in good faith to respond to court orders and processes; or
Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
We may share your information with any present or future member of our “Group” (as defined below)or affiliates for our internal business purposes. The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
While you cannot opt out of advertising on the Gozo Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt out may no longer be effective.
We may employ third-party companies and individuals due to the following reasons:
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
While you place a request to order food through the Gozo Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant. If you provide a mobile phone number, Gozo may send you text messages regarding the order’s delivery status.
We may share your information with our academic partners for the purpose of carrying out academic research.
We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect Gozo and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
Your privacy matters to Gozo and if you have any questions contact us