This Disclaimer applies to the website, mobile applications and other digital platforms and communication channels operated by Gozo Technologies Private Limited ("Gozo", "GozoCabs", "we", "us" or "our"), including services accessed through our website, mobile applications, telephone, SMS, WhatsApp and other communication channels (collectively, the "Gozo Platform").
By accessing or using the Gozo Platform or booking a service through Gozo, you acknowledge and agree to this Disclaimer, together with our Terms and Conditions, Privacy Policy and other applicable policies.
Gozo operates a technology-enabled platform that facilitates the discovery, booking and coordination of transportation and related travel services between customers and independent third-party transport operators, vehicle owners, drivers and other service providers ("Service Providers").
Unless expressly stated otherwise, transportation services are performed by independent third-party Service Providers and not directly by Gozo.
Gozo facilitates bookings, technology, communication, payments, customer support and other related services through its Platform. Nothing contained on the Gozo Platform should be construed as creating an employer-employee, principal-agent, partnership or joint venture relationship between Gozo and any independent Service Provider, except to the extent expressly provided under a separate written agreement.
The actual transportation service may be provided by independent Service Providers.
While Gozo may undertake reasonable measures for onboarding, verification, documentation, quality monitoring and performance management of Service Providers, Gozo does not control every act or omission of a Service Provider or driver during the performance of a trip.
Accordingly, subject to applicable law, Gozo shall not be responsible for acts or omissions of independent Service Providers, including driver conduct, vehicle condition, route selection, delays, breakdowns, traffic violations or other matters arising during the actual provision of transportation services.
Nothing in this Disclaimer excludes any responsibility or liability of Gozo that cannot lawfully be excluded or limited.
Customers are advised to verify, before commencing a journey, that the vehicle registration number and driver details correspond with the information communicated by Gozo, wherever such information has been provided.
Customers should not commence or continue a journey if the vehicle or driver materially differs from the information provided by Gozo without first contacting Gozo for clarification.
Where a customer voluntarily chooses to travel in a different vehicle or with a different driver without Gozo's authorization or confirmation, Gozo may not be responsible for consequences arising from such unauthorized substitution, subject to applicable law.
Any travel time, arrival time, pickup time, distance or estimated duration displayed or communicated through the Gozo Platform is an estimate and not a guarantee.
Actual travel times may vary due to traffic, weather, road conditions, accidents, diversions, government restrictions, local regulations, protests, strikes, vehicle breakdowns, driver availability, natural events or other circumstances beyond reasonable control.
Customers should therefore allow adequate additional time when travelling for flights, trains, buses, examinations, meetings, medical appointments, functions or other time-sensitive commitments.
To the extent permitted by applicable law, Gozo shall not be responsible for consequential losses arising from delays, including missed flights, trains, connections, appointments, meetings or events.
Despite reasonable precautions, vehicles may occasionally suffer mechanical failure, accidents or other operational problems.
In such circumstances, Gozo and/or the relevant Service Provider may make reasonable efforts to arrange a replacement vehicle or alternative solution. However, immediate replacement cannot be guaranteed, particularly in remote locations or circumstances beyond reasonable control.
The category, make or model of a replacement vehicle may differ from the originally assigned vehicle, although reasonable efforts may be made to provide an equivalent or higher category wherever practicable.
Prices, distances, routes, travel times, tolls, taxes and other information displayed or communicated through the Gozo Platform may be based on information available at the time of booking and may include estimates.
The final amount payable may vary where permitted under the applicable booking terms, including due to changes in itinerary, additional kilometres or hours, additional stops, parking charges, tolls, state taxes, permit charges, waiting time or services requested by the customer after booking.
The customer's booking confirmation and the terms applicable to the particular booking should be referred to for details of inclusions, exclusions and applicable charges.
Gozo makes reasonable efforts to ensure that information available on the Gozo Platform is accurate and current. However, information may occasionally contain technical, factual, pricing or typographical errors.
Content may also be based on information supplied by Service Providers or other third parties.
Gozo may correct, modify or update information on the Platform without prior notice where reasonably necessary.
Gozo does not guarantee that its website, mobile applications, booking systems, payment systems, customer support systems or other Platform services will always be available, uninterrupted, secure or error-free.
Access may temporarily be interrupted because of maintenance, upgrades, telecommunications failures, internet outages, cybersecurity incidents, third-party service failures or circumstances outside Gozo's reasonable control.
Gozo shall not be liable for temporary inability to access the Platform except to the extent liability cannot be excluded under applicable law.
The Gozo Platform may contain links to third-party websites, applications, payment gateways, maps or other services.
Such services are operated independently and are not under Gozo's control. The inclusion of a link or integration does not necessarily constitute endorsement of the third party, its content or its services.
Customers should review the applicable terms and privacy policies of third-party services before using them.
Customers are responsible for safeguarding their luggage, valuables, documents, electronic devices and other personal belongings during a journey.
Customers should inspect the vehicle before leaving it at the completion of the trip.
Gozo may assist customers in contacting the relevant Service Provider regarding lost property but cannot guarantee the recovery or return of any item.
Customers are expected to provide accurate booking, pickup, destination and contact information and to comply with applicable laws and reasonable safety requirements.
Customers must not request drivers or Service Providers to undertake unlawful activities, violate traffic or transport regulations, carry prohibited goods, exceed legally permitted passenger or luggage capacity, or operate a vehicle in an unsafe manner.
Gozo shall not be responsible for failure, interruption or delay in providing or facilitating services where caused by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, floods, storms, earthquakes, epidemics, pandemics, war, terrorism, civil disturbances, riots, strikes, government actions or restrictions, road closures, severe traffic disruption, telecommunications failures, widespread technology failures or similar events beyond reasonable control.
While Gozo endeavours to facilitate reliable and satisfactory transportation services, no transportation service can be entirely free from operational risks, delays or unforeseen circumstances.
Except for warranties expressly provided by Gozo or warranties that cannot be excluded under applicable law, services and information made available through the Gozo Platform are provided on an "as available" basis.
To the maximum extent permitted by applicable law, Gozo shall not be liable for indirect, incidental, special, exemplary, punitive or consequential losses arising from the use of the Gozo Platform or transportation services facilitated through it, including loss arising from missed travel connections, appointments, business opportunities or other consequential events.
Any limitation or exclusion of liability contained in this Disclaimer shall apply only to the extent permitted by applicable law and shall not exclude or restrict any liability that cannot legally be excluded or restricted.
This Disclaimer should be read together with Gozo's Terms and Conditions, Privacy Policy, booking confirmation and any service-specific terms communicated to the customer.
Where a specific booking confirmation or service-specific term contains provisions applicable to a particular booking, those specific provisions shall apply to that booking to the extent of any inconsistency with this general Disclaimer.
Gozo may amend or update this Disclaimer from time to time to reflect changes in its services, Platform, business practices or applicable laws.
The latest version will be published on the Gozo Platform with the applicable "Last Updated" date.
This Disclaimer shall be governed by and interpreted in accordance with the laws of India.
Any dispute relating to the use of the Gozo Platform or services facilitated through it shall be dealt with in accordance with the dispute-resolution and jurisdiction provisions contained in Gozo's applicable Terms and Conditions.
For questions, concerns or complaints relating to a booking or the Gozo Platform, customers may contact Gozo through the contact details or customer-support channels published on the GozoCabs website.
Gozo Technologies Private Limited
GozoCabs