Last updated March 31, 2017
Thanks for using our products and services (“Services”). The Services are provided by Gozo Technologies Pvt. Ltd (hereinafter referred to as “Gozo” or “Gozocabs”), located at H-215, Block H, Upper Ground Floor, Sushant Shopping Arcade, Sushant Lok Phase -1, Gurugram , Haryana, PIN - 122001.
Please read these terms carefully. By using our services, you are agreeing to all terms & conditions set forth.
In this agreement, the words "including" and "include" mean "including, but not limited to."
Gozocabs or Gozo is a technology company that makes available a platform for matchmaking “consumers” seeking travel services from and to various destinations across India with “providers” who can provide such travel services.
Services – Gozo provides technology oriented matchmaking services through its platform. Consumers and Providers can interact with Gozo platform through the use of applications, websites, content, products like SMS or phones. Collectively these are referred to as Services.
Consumer – An individual or organization that interacts with services in the possession of and made available by Gozo including applications, websites, content, products, call centers, SMS or phone.
Provider, Provider Partner or Third Party Provider – An individual or organization that operates as an independent third-party and uses or interacts with the Gozo technology platform to receive marketing leads for consumers that can avail of the provider's service or product. A provider or Provider Partner is an independent third-party who has a contractual relationship with Gozo.
You must follow any policies made available to you within our Services.
Do not misuse our Services, for example, do not interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content that you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Do not remove, obscure or alter any legal notices displayed in or along with our Services.
In connection with your use of the Services, we may send you service announcements, administrative messages and other information. You may opt out of some of those communications.
Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.
We take customer and driver safety seriously.
Customer's pickup and drop address must be a valid residential, commercial (office, hotel, shopping mall, markets etc.) or public places (railway stations, airports, bus depots or any other known landmarks). Any isolated area where driver safety may be a concern shall not be considered as a valid pickup address. The Driver reserves the right to refuse a pickup from such location which he deems to be unsafe. The customer shall be required to select a valid and acceptable pickup point in such a case.
We advise and encourage the customers to verify the identity of the driver before the trip begins to confirm if they are travelling with the same person as assigned by Gozo. We also urge our customers to verify the license plate of the car and confirm if they are commercial (yellow plated) and matches the details provided by Gozo.
Similarly, the driver may seek customer's identification proof to ensure that he is picking the right person(s) for the trip.
You may need a Gozo Account in order to use our Services. You may create your own Gozo Account, or your Gozo Account may be assigned to you by an administrator, such as a call center representative at the time of creation of a reservation by phone. If you are using a Gozo Account assigned to you by an administrator, different or additional terms may apply, and your administrator may be able to access or disable your account.
To protect your Gozo Account, keep your password confidential.
You are responsible for the activity that happens on or through your Gozo Account. Try not to reuse your Gozo Account password on third-party applications. If you learn of any unauthorised use of your password or Gozo Account, please notify us immediately by email at firstname.lastname@example.org or phone number published to our website.
Gozo may suspend your account at any time that your account is suspected to be misused, found to be used for any unauthorized purpose or suspected to be in violation of Gozo terms and conditions.
Gozo's Privacy Policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that Gozo can use such data in accordance with our Privacy Policies.
Content displayed on our website is copyrighted by Gozocabs. We respect all copyrights and trademarks owned by third-parties. Any third-party content or logos displayed on this website are owned by the respective third-party. We expect you to respect all copyrights. You may not copy or reproduce any content offered by Gozocabs Services without express consent of Gozocabs.
The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity.
You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes.
By use of our services you undertake the responsibility to ensure that the service meets your needs and expectations. We provide the service ‘as-is' and do not make any commitment to the content, nature, reliability or safety of the service.
You will not in your use of the Services cause nuisance, annoyance, inconvenience, personal or property damage, whether to the Third Party Provider or any other party. In certain instances, Gozocabs and / or Partner Providers may require you to provide proof of identity to access or use the Services, and you agree that you may be denied access or use of the Services if you refuse to provide proof of identity.
We are constantly changing and improving our Services. We may add or remove functionalities or features and we may suspend or stop some part of or an entire service altogether.
You can stop using our Services at any time, although we would be sorry to see you go. Gozo may also stop providing Services to you or add or create new limits to our Services at any time.
We believe that you own your data, and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to remove information from that Service.
We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we do not promise about our Services.
OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER GOZO NOR ITS PROVIDERS, SUPPLIERS, DISTRIBUTORS OR AFFILIATES MAKES ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DO NOT MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES OR THEIR RELIABILITY, AVAILABILITY OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”.
SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.
WE REQUEST THAT YOU USE YOUR JUDGEMENT WHEN USING OUR SERVICES AND WE SUGGEST THAT YOU DO NOT USE THE SERVICE IF IT DOES NOT MEET YOUR EXPECTATIONS. ALWAYS ENSURE BEFORE YOU RIDE THAT THE VEHICLE AND DRIVER MATCH THE IDENTIFICATION (DRIVER LICENSE, DRIVER NAME AND VEHICLE LICENSE PLATE) THAT WAS PROVIDED. GOZO TAKES APPROPRIATE MEASURES TO ENSURE THAT OUR PARTNERS, THEIR ASSOCIATED DRIVERS AND CARS ARE COMPLIANT WITH LOCAL LAWS. WHILE WE EXERCISE DUE DILIGENCE ON OUR PART, IT IS THE CONSUMERS RESPONSIBILITY TO MATCH THE VEHICLE AND DRIVER WITH THE INFORMATION PROVIDED BY GOZO BEFORE THEY RIDE. IF A CONSUMER DECIDES TO RIDE WITH A DRIVER OR IN A VEHICLE DIFFERENT THAN WAS SCREENED BY GOZO, THEY SHALL BE SOLELY RESPONSIBLE FOR THE CONSEQUENCES.
For all purposes, we do not assume responsibility for any harm, damage or loss to your person or property that may result from such actions or inactions. This includes and is not limited to missed pickups, trip delays that take longer than orginally estimated, consequences of road accidents or any other events that lead to unplanned or undesirable consequences including missed connections to flights, trains, missed appointments, meetings or important events or any physical damage to person or property.
WE DO NOT ASSUME LIABILITY FOR ANY DAMAGE CAUSED, WHETHER INCIDENTAL, CONSEQUENTIAL OR DIRECT. YOU AGREE THAT OUR LIABILITY IN ANY EVENT IS LIMITED TO Rs 10,000 OR THE COST OF YOUR CAB RESERVATION WHICHEVER IS LOWER.
You may cancel your booking with us any time before your scheduled date and time of pickup. This may be done using the Mobile App by logging with your registered credentials or by calling us anytime on the 24x7 Customer Care Helpline +91 90518-77-000.
However, you shall be liable to pay a Rs.500/- (Rupees five hundred only) cancellation charge if your booking is cancelled within 24 hours of pickup date and time.
If for any reason your driver takes too long to get to you then the cancellation charge will be waived in the event of a cancellation request made at your end.
If you are not at the pickup location or your driver cannot get in touch with you, our Rs.500/- cancellation fee will still apply.
In the event of cancellation of your booking, we shall be issuing a refund of the entire amount paid to us in advance for the given booking.
To request a refund, simply contact us with your booking details within thirty (30) days of your purchase. Please include your Booking ID (sent to you via sms and email after booking).
Optionally, please tell us why you're requesting a refund – we take customer feedback very seriously and use it to constantly improve our offering and quality of service.
Refunds are usually processed within 21 days from the date of request and is limited to the amount paid to us in advance for the given booking.
Refunds are subject to Cancellation charges, if applicable (for details please refer to our Cancellation Policy above).
Gozo shall not be liable or responsible for its failure to perform or delay in performance of the service obligations if such failure or delay is attributable to or arises out of any Force Majeure Event.
"Force Majeure Event" means an event that is not within the reasonable control of the Party whose performance is affected thereby and shall include any of the following events:
For the duration of a Force Majeure event, the service obligations of the Gozo will be put on hold. Once the event has ended, the service may recommence. Gozo shall not be responsible for disruption or cancellation of customer plans due to cancellation or delay in services by Gozo due to reasons attributable to Force Majeure Events.
We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We'll post notice of modifications to these terms on this page. We'll post notice of modified additional terms in the applicable Service. Changes will not apply retrospectively and will become effective the day after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for Service, you should discontinue your use of our Service.
If there is any inconsistency between these terms and the additional terms, the additional terms will prevail to the extent of the inconsistency.
These terms govern the relationship between Gozo and you. They do not create any third party beneficiary rights.
If you do not comply with these terms and we do not take action immediately, this doesn't mean that we are giving up any rights that we may have (such as taking action in the future).
If it turns out that a particular term is not enforceable, this will not affect any other terms.
The laws of India will apply to any disputes arising out of or relating to these terms or the Services. All claims arising out of or relating to these terms or the Services will be referred to an arbitrator appointed by Gozo, failing him to any other arbitrator chosen by Gozo and you in writing. The decision of such an arbitrator shall be binding on both parties.
For information about how to contact Gozo, please visit our website.