If you’re an NRI trying to book safe and reliable travel for your loved ones in India, you’ve likely faced challenges: confusing local apps, unreliable drivers, unclear pricing, or last-minute cancellations. Gozo’s concierge service solves these problems with a white-glove approach designed specifically for people like you.
What NRIs Care About When Booking Travel in India
- Trust and Safety – You want someone you can count on to show up on time and treat your family with respect.
- Clarity and Communication – You need updates, confirmations, and alerts without having to chase someone over WhatsApp or call from another time zone.
- Support for Elderly and Non-Tech-Savvy Relatives – Your parents or relatives may not use apps or digital payments. You want someone who can handle everything for them.
- Airport Pickups with Assistance – You want someone standing there at the airport with a placard, waiting patiently when your mom lands.
- Multiple Stops, Long Distances, and Special Requests – It’s not just about A to B. Sometimes there are temples to visit, relatives to drop in on, or multiple cities in one trip.
How Gozo’s Concierge Team Delivers
1. Real Human Support, Not Just an App
When you use Gozo Concierge, you’re not dealing with bots or faceless call centers. A dedicated travel advisor handles your booking personally — through email, WhatsApp, or phone — whichever works for you.
2. Personalized Itineraries, Even Complex Ones
Need a car to take your dad from Patna to Varanasi, wait there, and then drop him at your cousin’s place in Lucknow? We handle that. Multi-day, multi-stop, or reverse trips — we plan and price everything out clearly in advance.
3. Drivers That Understand the Assignment
We brief drivers in advance about elderly passengers, handling luggage, or needing to speak in the local language. Our partners are vetted, and quality is monitored continuously.
4. Transparent Pricing and Fair Cancellation Policies
You get clear pricing with all-inclusive rates, no hidden fees. If plans change, we offer fair rescheduling and cancellation policies — no surprises.
5. Airport Concierge Meet & Greet
For airport pickups, we arrange placard service with the driver waiting at the terminal. If needed, we can even provide someone to assist your family with luggage and finding the car.
6. Emergency Support
If something goes wrong, we’re on call — even at night. Flat tire? Driver confusion? Passenger needs help? We step in, fast.
7. Pay from Anywhere
You can pay for rides securely from abroad — via credit card, Google Pay, or UPI — no need to burden your family members with cash or logistics.
8. WhatsApp Updates and Live Tracking
You can get ride status, driver info, and tracking links in real-time. Know when your dad has been picked up and when he arrives, even if he’s not using a smartphone.
Why NRIs Trust Gozo
Gozo serves travelers in over 7,000 Indian towns and cities and handles thousands of intercity rides each month. Our concierge team is trained to work with NRIs and understands the emotional weight of making sure your family is taken care of back home.
Need Help Now?
Message our concierge team with your travel need, and we’ll handle the rest. You don’t need to explain India — we already get it. We’ve helped move our travelers well over 250 million miles across India.