1. Guide and Entrance Fee at any sightseeing points are not included.
2. Other personal expenses incurred are to be borne by the guest/client.
3. Any additional activities.
4. Any cost arising due to natural calamities like, landslides, road blockage, political disturbances (strikes), etc (to be borne by the guest/client, which is directly payable on the spot)
5. Parking Charges are to be paid separately on an actual basis.
6. Visiting places or sightseeing points that are not mentioned in the itinerary is not permitted unless made part of the itinerary plan ahead of the trip start. Additional charges may be applicable for adding/changing the sightseeing plans.
7. Any Meals/services expenses.
8. Provisional sightseeing points (Not included): Singshore bridge.
1) Customer who booked the trip and their own associates during the tour are referred to here as "Guest".
2) Price mentioned is inclusive of Driver allowance, State tax and Toll tax. Parking charges are extra.
3) Driver's night allowance applicable if the driver drives between 10:00 PM & 06:00 AM (Rs 250 for sedan & SUV and Rs 300 for tempo traveler)
4) Price has been calculated based on the said itinerary only. Prices in the North Eastern region are calculated at Point-To-Point basis and do not depend at all on Kilometer limit.
5) An additional charges of ₹150/- shall apply for a vehicle with roof-top luggage carrier.
6) It is required that the entire itinerary be documented in your reservation. Service will be provided as per the itinerary only. Anything which is not mentioned in the itinerary is excluded and will not be served. You should mention the hotel’s name while preparation of itinerary if you have a hotel pre-booked. This applies to all types of trips, i.e; One Way, Round trip, Multicity, Package trip etc.
7) Driver may not agree to any changes to route or itinerary. Any changes, additions of waypoints, pickup points, drop points, halts, destination cities or sightseeing spots are absolutely not authorized unless they are added to your itinerary and confirmed in writing through a booking confirmation email. Changes in itinerary may lead to price changes.
8) The quoted price will change based on multiple factors including but not limited to the itinerary, waypoints, driving terrain, local union fees, local restrictions and estimated distances to be driven.
9) Is there any change in your trip start address? -- First update your pickup address with Gozo. for safety and security reasons driver is unable to start the trip from a location other than the one provided in the booking.
10) Vehicle will not be at disposal. City to city transfer and sightseeing mentioned in the itinerary will be followed. Itinerary does not include services like pickup/drop near market places, market visit, shopping, dining, cinema, pub/bar, night club, casino etc.
11) If for any reason, the sightseeing places that are planned to be visited are either not open or busy or if the plan is constrained by time, the guest and driver need to adjust the itinerary to fit it into the available time. No refund shall be offered if the guest is unable to visit all the places mentioned in the itinerary due to unavailability of time or natural or unnatural circumstances affecting the trip.
12) Any extra cost arising due to reasons like landslides, snowfall, road blockage, political disturbances/strike etc. to be borne by the guest, which is directly payable on the spot.
13) Price/quotation depends on the service detail of an itinerary. A quoted rate may change if any alteration is made in the itinerary at any point of time during or before the beginning of the trip.
14) On a day of sightseeing cab will be with you from 09:00 AM to 04:00 PM until sightseeing gets completed. Sightseeing hours (full day)-- From morning till 04:00 PM (max). Although, if sightseeing mentioned in itinerary of a particular day is not completed till 04:00 PM and continues even after the said time period, then the cab will be with you until sightseeing of that day is over. However, any service except cab service for the city to city transfer and sightseeing mentioned in the itinerary will not be provided.
15) After sightseeing is completed on each day, the cab will drop you at your hotel/drop location and will be garaged in a place of choice of the driver/vendor.
16) Vehicles in North Bengal and Sikkim are allowed to ply only in their own territory/service area based on the guidelines set by Govt. and local Transport Unions. Hence, your cab and driver during a package tour may change accordingly.
17) Pickup and drop service at a hotel with any of the following vehicle types except luxury cabs, will not be available in Gangtok since those vehicles do not possess permission of Gangtok Municipal Corporation for the same. ● TATA Sumo ● Mahindra Bolero ● Mahindra MAX ● Tempo traveler ● Or equivalent. Pick up and drop in such cases, will be provided at the nearest taxi stand. Pickup/drop charges from hotel to taxi stand and vice versa in such cases are not included in total booking amount.
18) Gozo cabs may offer one or multiple cabs with lower seating capacity in a scenario where booking of a cab with higher seating capacity is confirmed but such cab is not available due to high demand or any other reason.
19) Air Conditioning (AC) facility inside cab will be switched off in hilly areas to prevent engine overload.
20) In case of cab breakdown anywhere during the trip, Gozo cabs will try to provide an alternate cab as soon as possible. Such alternate cab may not match the category of the cab the booking was originally made for.
21) The specific type of cabs which are not available in particular places:-- ● COMPACT: North Sikkim and NathuLa pass. ● SEDAN: Not available for sightseeing in anywehere in Sikkim. ● TEMPO TRAVELLER: Not available in North Bengal and Sikkim.
22) If you intend to travel with a pet, you must inform us before you travel so that we may make an arrangement for a suitable vehicle and driver. pet charges/cleaning charges will apply. Also, you must take responsibility and pay repairing charges for any damage caused by the pet.
23) Payment Structure of guests in Round/package Trip:-- ● (STEP:1) Advance payment to Gozo to confirm your booking. (STEP:2) A minimum of 50% of “Remaining Amount” shall be paid to vendor/driver while boarding the cab on the first day of the trip. (STEP:3) Pay daily part payments of the remaining amount to driver in equal parts.
24) DOCUMENTS REQUIRED (of all the members in guest's team)– ● 4 copies of passport size photos of guests. ● Valid photo ID proof (Voter ID card/ Driving license/Passport). Both sides are required. ● Final vaccination certificate of COVID-19. ● Negative RT-PCR test report done at a recognised laboratory within 72 hours of arrival. Report must not be older than 72 hours. (OPTIONAL).
25) Aadhar cards are not accepted in Sikkim and & PAN cards are not accepted anywhere in North Eastern India.
26) If you are a foreign national, we will require information about your nationality. In some cases, certain rules apply to those who are not citizens of India. You are required to provide papers with proof of your nationality at the time of booking the package.
27) Kindly provide us required documents soon after booking confirmation so that we can apply for travel pass and permit on time.
28) IN CASE YOU ARE TRAVELLING TO MEGHALAYA-- Please complete a mandatory registration process required by Meghalaya Tourism Department of Meghalaya Govt. You need to register in Meghalaya Tourism's mobile application. (App's link): https://play.google.com/store/apps/details?id=com.xlayer.meg.gov.tourism
29) IN CASE YOU ARE TRAVELLING TO ARUNACHAL PRADESH-- You are required to obtain Inner Line permits to visit Arunachal Pradesh. Register and apply for Inner Line permits here– https://arunachalilp.com/index.jsp#
30) Gozo Technologies Private Limited i.e; Gozo cabs OR, its operators and drivers neither claim nor undertake the responsibility of safe passage of guests/travellers through state borders and restricted areas without proper documents and shall not be held accountable if any legal action against guests is taken by Police or local Government authority due to failure of guests to produce their valid documents. Gozo Technologies Private Limited i.e; Gozo cabs OR, its operators, drivers shall not be held responsible for cancellation of booking in such a situation and no refund will be generated for the same.
31) Gozo cabs and its vendor/driver partners will not undertake any liability towards any damage or loss of life or any property of the customer due to an accident, theft, robbery or any penalty charged for illegal or immoral activities performed by client/guest against the civic rule.
32) Rules written above are subject to change as per modifications made in guideline by concerned department of state/Indian Government Or, travel associations.